LouisvillePM

Come join one of the fastest growing startups in Louisville, KY. We’re looking for someone to continue to manage and refine our customer onboarding process. If you’re organized, detail oriented and personable than you could be a fit. As the Implementation Project Coordinator, you’ll work closely with the head of the customer development team, a salty PMP veteran, from the point of sale through full system implementation and ensure that our customers experience a smooth onboarding process. This is the type of position that will help you build skills that you will use for the rest of your career.

You’ll be responsible for these things: 

  • Bonding with customers as you manage the entire customer implementation process.
  • Ensuring that the onboarding process steps are communicated and understood by the customer. 
  • Coordinating internal resources to meet implementation deadlines. 
  • Helping customers prioritize tasks and manage resources to facilitate on time system delivery. 
  • Scheduling and leading weekly status calls throughout the implementation process. 
  • Documenting and escalating issues as they occur and as necessary. 
  • Identifying areas of improvement to provide an excellent customer onboarding experience. 
  • Working closely with Sales Managers & Relationship Managers to onboard new customers.

You’ll need these things to be successful: 

  • Strong organizational skills and a keen attention to detail 
  • A personable approach to life and very strong written and verbal communication skills
  • An inner drive to make people happy through your actions 
  • A high comfort level with technology and learning new systems 
  • Self-motivation to manage a shifting workload and meet deadlines without heavy supervision

These things would be nice to have: 

  • Experience managing software implementations 
  • Experience with Community Banks or Credit Unions

Compensation

$35k - $55k per year

What we're building:

Banks and Credit Unions need to expand their relationships with their current customers, and be more effective at gaining new ones. Unfortunately, the core processing systems that house their data often use legacy technology and can't connect to external services. Our primary solution Core iQ, serves as a "bolt on" system that pulls data from an institution's core system to make it more easily accessible and allows it to trigger external systems to send emails, SMS texts, physical letters, post cards, etc. All in the hopes of solidifying the institution's relationships with their customers and learning more about what the customer wants.

We are disrupting the industry of bank software providers with no-contract, easy to install software that any bank can afford.

Views: 36

Tags: jobs

Comment

You need to be a member of LouisvillePM to add comments!

Join LouisvillePM

© 2017   Created by Bud Ratliff.   Powered by

Badges  |  Report an Issue  |  Terms of Service